Selected USB device not found.

BRUNNER Forum Forums Software CLS2SIM Software Selected USB device not found.

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This topic contains 2 replies, has 2 voices, and was last updated by  commenda 9 months, 1 week ago.

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  • #999

    commenda
    Participant

    Dear Brunner Team,
    I’m currently experiencing an issue with my CLS-E Stick.
    As of today my Stick is not detectable by my PC, I checked for all physical issues (USB-Ports, Cable, connector looks fine too)
    I also tried connecting it to my secondary system, sadly without success.
    I’m not really sure on how to proceed, everything worked just fine earlier today.

    CLS2Sim shows me the following information:
    13.12.2018 at 22:37:46 Selected USB device not found. Have you disconnected the USB cable, or connected it to another device? Please open connection settings, check your configuration and click OK.

    windows device manager does not report any new USB device. Rest of the hardware in my simpit seems to work fine.
    Thanks for your help in advance
    kind regards
    David

    #1000

    Diego Bürgin
    Keymaster

    Hi David

    So we can help you with this issue, please open a ticket in the help desk:

    Helpdesk

    To expedite the process, you can test the following and write it directly into the ticket when creating it:

    When you connect power to the Stick, does the stick initialize (move through its range) after a few seconds?
    Your Stick has a RJ45 port. (https://sgcdn.startech.com/005329/media/products/gallery_large/ICUSB2322RJ.B.jpg)
    When connecting power, does any of the two LEDs on it light up?

    Kind Regards
    Diego

    #1001

    commenda
    Participant

    Thank you Diego,
    I will submit the ticket.

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